When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity.\u00A0\u00A0
By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing family!\u00A0
Our Values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership\u00A0
Competencies: Training, Salesmanship and Leadership\u00A0
Essential Tasks and Responsibilities:\u00A0\u00A0
Brand Experience- Delivering best in class customer service.\u00A0
Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.\u00A0\u00A0
Be a true subject matter expert in all our product categories, having extensive knowledge of all our programs and cascading this down to team members.\u00A0
Take ownership and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.\u00A0\u00A0\u00A0
Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.\u00A0
Ensure all employees adhere to the company\u2019s policies and guidelines.\u00A0\u00A0\u00A0
Leading People - Sincerity in training and developing our colleagues.\u00A0
Conduct on-the-job training for all new joiners to work with discipline. Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.\u00A0\u00A0
Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training.\u00A0\u00A0
Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.)\u00A0\u00A0\u00A0\u00A0
Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.\u00A0\u00A0
Collaborate with SSL to evaluate employee performance and identify training needs.\u00A0\u00A0\u00A0
With humility supervise and motivate Sales Leaders to perform their best.\u00A0\u00A0
Operational Excellence- Ownership- Committed to the results and focuses on details.\u00A0\u00A0
Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.\u00A0\u00A0
Coordinate daily customer service operations (e.g., sales processes, orders, inventory).\u00A0\u00A0\u00A0
Have a working knowledge of company goals, KPIs and the store\u2019s performance and determination to drive sales results. Track the progress of weekly, monthly, quarterly, and annual objectives.\u00A0\u00A0\u00A0
Available to serve as the SSL\u2019s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.\u00A0\u00A0
Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer.\u00A0\u00A0\u00A0
Execute other related duties as assigned.\u00A0
Physical Demands and Work Environment:\u00A0
Physically able to exert up to 50 pounds of force\u00A0\u00A0
Occasional exposure to extreme temperatures \u2013 walk-in freezers\u00A0\u00A0
Stand/walk for up to 8-10 hours\u00A0
Frequent movement within the store to access various departments, areas, and products\u00A0
Benefits & Perks:\u00A0
Medical, Dental & Vision Insurance\u00A0\u00A0\u00A0
401k Retirement Plan\u00A0
Higher Education Programs\u00A0
Vacation Time, Paid Holiday & Birthday PTO\u00A0
Monthly Bonus Potential\u00A0\u00A0\u00A0
WF Unlimited- Free Shipping\u00A0
Chew On This- One give away product a month\u00A0
Wild Chef - Allowance per month to shop in our store
Qualifications:\u00A0
High school degree or GED preferred not required\u00A0\u00A0
One year of customer service experience in retail, hospitality, or restaurant is required\u00A0
Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs required\u00A0
Enjoy interacting and engaging with customers and team members.\u00A0
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business\u00A0
The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.\u00A0
Work with integrity as part of a team towards a shared vision while respecting the opinions of others.\u00A0
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.\u00A0
Ability to retain product knowledge, train, and lead people\u00A0\u00A0
Enthusiasm and passion for food and customer service preferred\u00A0
Systems capabilities preferred:\u00A0
SAP\u00A0
Order Management Systems\u00A0
Microsoft Office\u00A0
High school degree or GED preferred\u00A0\u00A0
Previous retail supervisory experience preferred\u00A0
\u00A0\u00A0
EOE/Vets/Disability\u00A0
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Store Team Lead
Sales & Marketing Orland Park, Illinois
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Description
Team Leader
When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity.
By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing family!
Our Values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership
Competencies: Training, Salesmanship and Leadership
Essential Tasks and Responsibilities:
Brand Experience- Delivering best in class customer service.
Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
Be a true subject matter expert in all our product categories, having extensive knowledge of all our programs and cascading this down to team members.
Take ownership and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.
Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
Ensure all employees adhere to the company’s policies and guidelines.
Leading People - Sincerity in training and developing our colleagues.
Conduct on-the-job training for all new joiners to work with discipline. Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.
Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training.
Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.)
Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.
Collaborate with SSL to evaluate employee performance and identify training needs.
With humility supervise and motivate Sales Leaders to perform their best.
Operational Excellence- Ownership- Committed to the results and focuses on details.
Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
Have a working knowledge of company goals, KPIs and the store’s performance and determination to drive sales results. Track the progress of weekly, monthly, quarterly, and annual objectives.
Available to serve as the SSL’s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.
Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer.
Execute other related duties as assigned.
Physical Demands and Work Environment:
Physically able to exert up to 50 pounds of force
Occasional exposure to extreme temperatures – walk-in freezers
Stand/walk for up to 8-10 hours
Frequent movement within the store to access various departments, areas, and products
Benefits & Perks:
Medical, Dental & Vision Insurance
401k Retirement Plan
Higher Education Programs
Vacation Time, Paid Holiday & Birthday PTO
Monthly Bonus Potential
WF Unlimited- Free Shipping
Chew On This- One give away product a month
Wild Chef - Allowance per month to shop in our store
Qualifications:
High school degree or GED preferred not required
One year of customer service experience in retail, hospitality, or restaurant is required
Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs required
Enjoy interacting and engaging with customers and team members.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
Ability to retain product knowledge, train, and lead people
Enthusiasm and passion for food and customer service preferred
Systems capabilities preferred:
SAP
Order Management Systems
Microsoft Office
High school degree or GED preferred
Previous retail supervisory experience preferred
EOE/Vets/Disability
